Policies

Shipping

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Your medicine is a prescription injection, so it is shipped with care, discreetly, and under the pharmacy's rules.

When it ships

Your medicine is prepared only after you are prescribed.
Most orders ship within 1 to 3 business days after that. Weekends and holidays start on the next business day.
Times can vary with the pharmacy's checks and workload.

By a carrier with tracking. We email you the tracking number when it ships.
In temperature-controlled packaging when the medicine needs it.
Discreetly: nothing on the outside says what is inside.
Once shipped, it usually arrives in 2 to 5 business days. These are estimates; carriers can be late.

Only to addresses in the states we serve, the state you are in when you apply.
Not outside the United States, and not to P.O. boxes or APO/FPO addresses.
Please give a complete and correct address. A parcel returned because of a wrong address may cost extra to send again.

Bring the parcel in promptly, and follow the storage instructions inside.
If it arrives damaged, incomplete or not what was prescribed, call (845) 524-8052 or write to us from your account within 48 hours of delivery. We will tell you how to send photos of the package and its contents. Verified problems may qualify for a replacement at no extra cost.
If it is late, or tracking shows it delivered but you do not have it, call (845) 524-8052 or write to us from your account and we will work with the carrier.